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Can I exchange an item?
If your order has been shipped, we invite you to wait until it arrives and then contact our Customer Service to request its return (Tel. +39 0532767270). Please note that once took place confirmation, the order can not more 'be deleted.
 
How can I return an item?
E 'need to contact our Customer Service to create a return authorization before returning the product. (Tel. +39 0532767270).
 
How much time do I have to change a product?
E 'can make the goods within 10 days of receipt of stessa.Un article is made complete with all its parts intact. The address to send your return is: BENASCIUTTICASA - SERVICE RETURNS Piazza Travaglio 19 to 44121 FERRARA (FE). The package must be prepared using possibly our packaging and inserting in the appropriate copy of the delivery note. Returns can be performed through a trusted courier or made at any office of ITALIAN POST by registered mail or ordinary parcel, it should never be sent by regular mail or priority (that do not involve the issuance of a receipt).
 
I received a different product from the one ordered, what should I do?
In the event that the product you have received should be different from what you ordered, www.benasciutticasa.it will take fully charged for the return. You will need to contact our Customer Service which will create the authorization for the Return Service and to coordinate with the courier to arrange collection, at no additional charge. It will generate a new consignment note that will be sent by email and you will have to print and apply the pack. Just back the goods in stock will be checked the conditions and then, within 30 days, the refund will be processed. It will not be refunded the goods that will be made in conditions unfit made. The refund will be issued automatically to the credit card, or through the payment system that you used to make the purchase and you will receive confirmation by email to the left in order.
 
I received a product that I do not like, what do I do?
If your product does not like it, just contact our Customer Service to request a return authorization and send the package at the warehouse of origin at your expense *. After returning the goods in stock will be checked the conditions and then, within 30 days, the refund will be processed The goods will be made in conditions unfit for return will not be refunded. The refund will be issued automatically to the credit card, or through the payment system that you used to make the purchase and you will receive confirmation by email to the left in order.
* In case of return with reimbursement request it will be made by deducting this amount shipping costs incurred shipping the product. For example if you purchased a product at a cost of 20 euro + 6.90 shipping refund will be equal to the amount of the product, that is 20 euro.
 
I have received a defective product, what should I do?
If the product you purchased should reveal any fault, www.benasciutticasa.it will take fully charged for the return. You will need to contact our Customer Service which will create the authorization for the Return Service and to coordinate with the courier to arrange collection, at no additional charge. It will generate a new consignment note that will be sent by email and you will have to print and apply the pack. Just back the goods in stock will be checked the conditions and then, within 30 days, the refund will be processed. It will not be refunded the goods that will be made in conditions unfit made. The refund will be issued automatically to the credit card you used to make the purchase, or through the system you used for payment and you will receive confirmation by email to the left in order.
 
How can I check the status of shipment?
If you have the number of the consignment, you can check the items to be returned via the courier's website, or by contacting our Customer Service it will be possible to check the shipping status.
 
What if I lost the number of the consignment for return?
Just contact our Customer Service which will control the practice of service Return and give you the number of the consignment.
 
When making a refund?
As soon as the goods will return to our warehouse for any reason, it will be controlled conditions and then, within about five days, the refund will be processed.
 
What if the amount that I 'was not reimbursed and' right?
Contact our Customer Service, which will verify the amount you have been refunded, and will then credit you the difference missing.
Last Updated: 21 Jul 2015 07:11:41 PDT home  |  about  |  terms  |  contact
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